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AI Quality Assurance

Complete Visibility and Compliance
Across Every Customer Interaction

Complete Visibility and Compliance

Across Every Customer Interaction

Evaluate 100% of your customer interactions — across Voice and Digital channels with flexible scorecards and intelligent AI assessment

Enabling businesses to automate conversation evaluation at scale by using customizable scorecards, AI-driven scoring, and project-level control for complete visibility and consistency

Enabling businesses to automate conversation evaluation at scale by using customizable scorecards, AI-driven scoring, and project-level control for complete visibility
and consistency

Build Customised Scorecards

Customize scorecards to match your quality standards. Assign weighted criteria, define logics, and ensure every assessment reflects your organization’s quality

Fully customisable scoring criteria

Assign custom weightings to criteria

Conditional logic to support complex business rules

Advanced Logic

Add IF THEN logic to your scorecard for complex cases, enabling adaptive scoring based on behavior, customer profile, or outcomes

Weight Assignment

Set weightings for each criterion to ensure essential compliance, accuracy, or empathy factors meaningfully shape overall performance

Custom Criteria

Build evaluation frameworks tailored to your quality standards, defining custom criteria and scoring dimensions aligned with goals and regulations

Automate QA Assessments at Scale

AI driven scoring based on your customised scorecard. Ensure each assessment is backed by substantial reasoning and evidence from the conversation

Simple scoring with explainable reasoning

Knowledge base integration for contextual accuracy

Manual correction and approval workflow

Reasoning and Evidence

Every score includes clear justification and conversation evidence, giving full transparency into why each interaction received its rating

Knowledge Base Integration

Improve scoring precision using contextual knowledge by linking internal guidelines, scripts, and policies directly into the evaluation process

Manual Correction

Preserve human control with simple review workflows, allowing teams to approve, adjust, or override automated scoring when necessary

Manage Multiple QA Projects

Oversee multiple QA initiatives from one unified dashboard. Manage access permissions and maintain structured access control across organisation

Multi-project management

Role-based access control

Scorecard and knowledge-base assignment per project

Role-based Access Control

Control project access with granular permissions to protect data and maintain accountability throughout your organisation

Project Management

Manage all initiatives centrally, creating and monitoring multiple projects with dedicated scorecards, knowledge bases, and configuration settings

Tags and Categorisation

Assign different tags and categorisation to each project, ensuring easier traceability to each project

Automate High-Impact Calls with

Human-Like Conversations

Automate High-Impact Calls with Human-Like Conversations

Collection

Customer Service

Sales

Ensure all collection calls are following proper compliance and SOP

100%

QA Coverage

100%

Compliance traceability

-70%

Cost

Ensuring every agent interaction aligns with your service standards and brand promise

100%

QA Coverage

100%

Compliance traceability

-70%

Cost

Evaluate every call to reduce regulatory risks

100%

QA Coverage

100%

Compliance traceability

2.5x

Faster feedback loop

Collection

Customer Service

Sales

Ensure all collection calls are following proper compliance and SOP

100%

QA Coverage

100%

Compliance traceability

-70%

Cost

Ensuring every agent interaction aligns with your service standards and brand promise

100%

QA coverage

2.5x

Faster feedback loop

-70%

Cost

Evaluate every call to reduce regulatory risks

100%

QA Coverage

100%

Compliance traceability

2.5x

Faster feedback loop

Enterprise-grade Security with Safe AI

Data Privacy Compliance

Cavos is ISO 27001 certified, offering end-to-end encryption and ensuring

global data protection and compliance.

AI Guardrails

Cavos uses multi-layer LLM guardrails to every input and output are secure and strictly controlled.

Audits Assurance

Continous internal and annual external security audits are performed in-line with ISO 27001 compliance

Ready to transform

your call operations?

Step into a contact center where human and AI agents collaborate seamlessly to deliver exceptional results and unlock new possibilities together.

Backed by prominent Venture Capitals

Ready to transform

your call operations?

Step into a contact center where human and AI agents collaborate seamlessly to deliver exceptional results and unlock new possibilities together.

Backed by prominent Venture Capitals

AI that automates your call operations and protects every interaction with full QA coverage. One platform that connects effortlessly to legacy systems, fine-tuned for multi-lingual markets.

Book a Demo

About Us

Connect with Us

[email protected]

AI that automates your call operations and protects every interaction with full QA coverage. One platform that connects effortlessly to legacy systems, fine-tuned for multi-lingual markets.

Book a Demo

About Us

Connect with Us

[email protected]