Privacy Policy
Introduction
Cavos delivers AI-powered platforms that support customers with business solutions across a range of industries. We are dedicated to safeguarding and respecting individuals’ privacy rights. This Privacy Policy outlines how we collect, use, protect, and/or share personal data in the course of our operations (“we,” “us,” “our,” or “Cavos”).
Introduction
Cavos delivers AI-powered platforms that support customers with business solutions across a range of industries. We are dedicated to safeguarding and respecting individuals’ privacy rights. This Privacy Policy outlines how we collect, use, protect, and/or share personal data in the course of our operations (“we,” “us,” “our,” or “Cavos”).
Collection of Personal Data
Information You Provide Directly
When you fill out forms, contact our Sales team, we may collect personal details such as your name, email address, phone number, location, and any additional information you choose to share (for example, through message fields or CVs).
Information Collected Automatically
When you access or use our website or services, we may automatically gather certain technical information, including your browser type and version, device and connection details, IP address, and standard web log data.
Information from Analytics Services
We use third-party analytics tools (such as Google Analytics) that rely on cookies and similar technologies to understand how users interact with our content. This may include pages viewed, referring websites, and general system or geographic information.
Information from Platform Usage
When customers use our platform, we may process data required to deliver our services. This can include personal and business-related information such as names, phone numbers, and details relevant to specific use cases (e.g., FinTech, Insurance, or marketing data). The exact data collected depends on how the platform is used.
Collection of Personal Data
Information You Provide Directly
When you fill out forms, contact our Sales team, we may collect personal details such as your name, email address, phone number, location, and any additional information you choose to share (for example, through message fields or CVs).
Information Collected Automatically
When you access or use our website or services, we may automatically gather certain technical information, including your browser type and version, device and connection details, IP address, and standard web log data.
Information from Analytics Services
We use third-party analytics tools (such as Google Analytics) that rely on cookies and similar technologies to understand how users interact with our content. This may include pages viewed, referring websites, and general system or geographic information.
Information from Platform Usage
When customers use our platform, we may process data required to deliver our services. This can include personal and business-related information such as names, phone numbers, and details relevant to specific use cases (e.g., FinTech, Insurance, or marketing data). The exact data collected depends on how the platform is used.
Purpose of Data Collection
As a Data Controller
We use personal data for the following purposes:
To enhance and improve our websites and services.
To evaluate and respond to inquiries and business requirements.
To process applications and requests.
To communicate and market our products and services.
As a Data Processor
In our role as a data processor, we handle data provided by our customers (including personal data of their end users) through our AI platform. This processing is carried out solely to deliver contracted services, generate insights, and produce reports in accordance with our agreements.
As a Data Processor
In our role as a data processor, we handle data provided by our customers (including personal data of their end users) through our AI platform. This processing is carried out solely to deliver contracted services, generate insights, and produce reports in accordance with our agreements.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing services and meeting essential requirements such as legal obligations, dispute resolution, and enforcement of our policies.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing services and meeting essential requirements such as legal obligations, dispute resolution, and enforcement of our policies.
Use of Artificial Intelligence
We use artificial intelligence (“AI”) technologies as part of our services to support automation, analysis, and the delivery of insights across our platform.
AI Processing
Our AI systems may process data, including personal data, to generate outputs such as recommendations, summaries, or other insights that help improve service performance and user experience.
AI Processing
Our AI systems may process data, including personal data, to generate outputs such as recommendations, summaries, or other insights that help improve service performance and user experience.
Automated Decision-Making
In certain cases, our services may involve automated processing to assist in decision-making or to provide outputs based on predefined logic and models. Where appropriate, such processing is subject to safeguards, including human oversight and review.
Automated Decision-Making
In certain cases, our services may involve automated processing to assist in decision-making or to provide outputs based on predefined logic and models. Where appropriate, such processing is subject to safeguards, including human oversight and review.
Data Usage
When we process data on behalf of our customers, we do so strictly in accordance with their instructions and applicable agreements. We do not use customer-provided data for purposes beyond those agreed, unless required or permitted by law.
Data Usage
When we process data on behalf of our customers, we do so strictly in accordance with their instructions and applicable agreements. We do not use customer-provided data for purposes beyond those agreed, unless required or permitted by law.
Accuracy and Limitations
While we strive to ensure that AI-generated outputs are accurate and reliable, they may not always be complete or error-free. Users should apply appropriate judgment when relying on such outputs.
Accuracy and Limitations
While we strive to ensure that AI-generated outputs are accurate and reliable, they may not always be complete or error-free. Users should apply appropriate judgment when relying on such outputs.
Safeguards
We implement appropriate technical and organizational measures to ensure that AI processing is conducted securely and in alignment with our broader data protection and security practices.
Safeguards
We implement appropriate technical and organizational measures to ensure that AI processing is conducted securely and in alignment with our broader data protection and security practices.
Security
We maintain appropriate physical, technical, and administrative safeguards to protect personal data against unauthorized access, disclosure, alteration, or destruction. All third-party service providers are contractually obligated to uphold confidentiality and implement data protection standards consistent with applicable laws.
Security
We maintain appropriate physical, technical, and administrative safeguards to protect personal data against unauthorized access, disclosure, alteration, or destruction. All third-party service providers are contractually obligated to uphold confidentiality and implement data protection standards consistent with applicable laws.
Information Security Standards
We follow internationally recognized security standards, including ISO/IEC 27001, to ensure the protection and integrity of data across our systems and services.
Information Security Standards
We follow internationally recognized security standards, including ISO/IEC 27001, to ensure the protection and integrity of data across our systems and services.
Data Sharing
We may share data with trusted third parties, including:
Google Analytics – a third-party analytics provider that uses cookies to help us understand website usage and improve user experience. (Website: cavos.io)
Cookies
Cookies are small text files stored on your device by your web browser. We use cookies to recognize visitors, analyze site usage, and remember user preferences to enhance overall experience.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. If you have an account with Cavos, you may also receive notifications regarding significant updates. Continued use of our services constitutes acceptance of any changes.
Questions, Concerns, or Complaints
Cookies
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact our privacy team at:
Cookies are small text files stored on your device by your web browser. We use cookies to recognize visitors, analyze site usage, and remember user preferences to enhance overall experience.
[email protected]
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. If you have an account with Cavos, you may also receive notifications regarding significant updates. Continued use of our services constitutes acceptance of any changes.
Questions, Concerns, or Complaints
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact our privacy team at:
[email protected]
AI that automates your call operations and protects every interaction with full QA coverage. One platform that connects effortlessly to legacy systems, fine-tuned for multi-lingual markets.
© 2025 PT. Pintar Cipta Inovasi. All rights reserved.
AI that automates your call operations and protects every interaction with full QA coverage. One platform that connects effortlessly to legacy systems, fine-tuned for multi-lingual markets.
© 2025 PT. Pintar Cipta Inovasi. All rights reserved.